Customer Service and Social Media are evolving quickly. It is in the best interest of organizations to connect the two, in order to maximize the benefits from customer service and social media. However, if Customer Service and Social Media do … Continue reading →
The 12-year old said that, “the haters are motivators.” What if we all took his approach to be more determined to do the right thing in a positive way? Imagine the possibilities.
Join in #PositivelySocial today by using the hashtag to note those things that you see that are “Positively Social.” I am excited to see how we can talk about things in a more civil and understanding manner…even when we don’t agree. Continue reading →
I am fortunate enough to moderate two very busy chats, SMChat on Wednesdays at 1pm ET and the #SOBCon chat on the third Thursday of the month. Along the way, I’ve come up with some tips to offer that will be helpful if you find yourself in the moderation hot seat. Continue reading →