Category Archives: Customer Service

Positively Social – How are You Spinning It?

Posted on August 14, 2012 by

The 12-year old said that, “the haters are motivators.” What if we all took his approach to be more determined to do the right thing in a positive way? Imagine the possibilities.

Join in #PositivelySocial today by using the hashtag to note those things that you see that are “Positively Social.” I am excited to see how we can talk about things in a more civil and understanding manner…even when we don’t agree. Continue reading →

Posted in Customer Service, Life, Marketing, Public Relations, Social Media, twitter | Tagged , , , , , , | 1 Comment

Keep It Simple – Using Storify to Create a TweetChat Transcript

Posted on March 30, 2012 by

This week’s Keep It Simple Post is to offer tips on using Storify to create a tweetchat transcript. 7 tips to generate a transcript quickly and easily using Storify. Continue reading →

Posted in business, Customer Service, KIS, Marketing, Public Relations, Social Media, tips, twitter | Tagged , , , | 37 Comments

SOBCon focuses on Accessibility for the February Chat

Posted on February 16, 2012 by

Glenda Watson Hyatt is committed to accessibility for companies small and large. She offers insights, compliance recommendations and tips to make websites more accessible. Join us at 1pm ET Thursday, February 16th for the #SOBCon chat with Glenda. Continue reading →

Posted in business, Customer Service, Marketing, Public Relations, SOBCon | Tagged , , , | Leave a comment

Keep It Simple – Customer Service in 3 Easy Steps

Posted on July 29, 2011 by

I hope your Friday amazing and that you are working hard enough to enjoy it, but not too hard.  I also hope that you take a moment to be grateful for your customers and that you reflect on how you … Continue reading →

Posted in Customer Service, KIS, tips, Uncategorized | Tagged , , , , | Leave a comment

Keep It Simple Series – It’s Not About You

Posted on May 27, 2011 by

This week’s Keep It Simple Series Post is a SUPER SIMPLE tip:, but harder to navigate than one might think…here it is: it’s not about you. You’re business is not about you. You might say, but I built it, it … Continue reading →

Posted in business, Customer Service, KIS, Marketing | Tagged | Leave a comment

An Ounce of Prevention – Creating a Customer’s Dream

Posted on April 13, 2011 by

As a customer, the number one thing that I want when I have a problem is resolution.  I prefer to get the resolution quickly and pleasantly, but the most important thing is to get the problem resolved.  I appreciate companies … Continue reading →

Posted in Customer Service, Public Relations, Social Media, twitter | Tagged , , | 1 Comment

Social Media and Customer Service – Working Together for a Better Bottom Line

Posted on March 9, 2011 by

Want to know how to begin incorporating your social media and customer service efforts? Join in the conversation about this topic during the social media tweetchat at 1pm ET, Wednesday, March 9th. The hashtag for this conversation is #SMChat Continue reading →

Posted in business, Customer Service, Marketing, Social Media, tips, twitter | Tagged , , , , , | 3 Comments