Author Archives: amberlcleveland

About amberlcleveland

Entrepreneurial Marketing Professional who is passionate about Social Media and Social Good. My mantra is "endless possibilities."

Customer Service and Social Media Evolution

Customer Service and Social Media are evolving quickly.  It is in the best interest of organizations to connect the two, in order to maximize the benefits from customer service and social media.  However, if Customer Service and Social Media do … Continue reading

Posted in Uncategorized | Tagged , , , | Leave a comment

Networking Yourself Into Business – SOBCon 8/16 Chat

Networking is necessary to have a successful business.  Connections are essential and sometimes we need to leverage those connections.  For some, this doesn’t “feel good.”  It seems too much like “selling” and many don’t want to be in sales.  Although … Continue reading

Posted in Marketing, Public Relations, SOBCon, Social Media, tips | Tagged , , | Leave a comment

Positively Social – How are You Spinning It?

The 12-year old said that, “the haters are motivators.” What if we all took his approach to be more determined to do the right thing in a positive way? Imagine the possibilities.

Join in #PositivelySocial today by using the hashtag to note those things that you see that are “Positively Social.” I am excited to see how we can talk about things in a more civil and understanding manner…even when we don’t agree. Continue reading

Posted in Customer Service, Life, Marketing, Public Relations, Social Media, twitter | Tagged , , , , , , | 1 Comment

It’s Simple, You Can’t Be Smarter in the Past

“We cannot be smarter in the PAST. We cannot change the choices we made there. We can only do better going forward.” Think about this as you are making choices today. Continue reading

Posted in KIS, Life | Tagged , , | Leave a comment

Best Practices for Going Mobile – SOBCon Monthly Chat

Some people think that “mobile” is the wave of the future…that in three years we will be using our phones as our primary way to access the internet.  I use it that way now and so does just about everyone … Continue reading

Posted in business, Marketing, SOBCon, tips | Tagged , , , | Leave a comment

Keep It Simple – Using Storify to Create a TweetChat Transcript

This week’s Keep It Simple Post is to offer tips on using Storify to create a tweetchat transcript. 7 tips to generate a transcript quickly and easily using Storify. Continue reading

Posted in business, Customer Service, KIS, Marketing, Public Relations, Social Media, tips, twitter | Tagged , , , | 43 Comments

Keep It Simple – An Easy Reminder to Connect

This week there is just one Keep It Simple tip…stop and look around. Seize the opportunity to simply look and notice…the things you should see will jump out at you, but also notice what’s missing. Is there someone you connected with frequently, but haven’t “seen” in awhile? Take a minute, reach out and touch base and connect. Continue reading

Posted in KIS, tips | Tagged , , | 1 Comment

Keep It Simple: 3 Tips to Increase Accessibility on Your Blog or Website

Think about this: Adults w/ disabilities spend two times as much time online as those w/o disabilities. Are they spending that time with you? People with disabilities are 18% of US pop with $175 billion in discretionary spending power. Can you ignore that? I wouldn’t, which is why these 3 tips can help and the additional resources listed can make a difference. Continue reading

Posted in business, KIS, Marketing, SOBCon, Social Media, tips | Tagged , , | 2 Comments

SOBCon focuses on Accessibility for the February Chat

Glenda Watson Hyatt is committed to accessibility for companies small and large. She offers insights, compliance recommendations and tips to make websites more accessible. Join us at 1pm ET Thursday, February 16th for the #SOBCon chat with Glenda. Continue reading

Posted in business, Customer Service, Marketing, Public Relations, SOBCon | Tagged , , , | Leave a comment

Keep It Simple: Tips for hosting a Tweetchat

I am fortunate enough to moderate two very busy chats, SMChat on Wednesdays at 1pm ET and the #SOBCon chat on the third Thursday of the month. Along the way, I’ve come up with some tips to offer that will be helpful if you find yourself in the moderation hot seat. Continue reading

Posted in business, KIS, SOBCon, Social Media, twitter | Tagged , , , | 1 Comment